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Difficulty setting up

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‎01-08-2017 21:57

‎01-08-2017 21:57

I can't seem to get through the set up on the fitbit app on my iPhone....it just keeps "searching", and I got the "Not working?" so I'm charging it, I think properly, though I have the fitbit charge 2, the accessories it shows on the app are different from the ones I have.Very confusin and not at all user friendly to bet this started!  UGH

 

Please help!

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‎01-09-2017 09:19

‎01-09-2017 09:19

Hello @susafran, thanks for joining us. It's a pleasure for me to welcome you to the Community! Smiley Happy

 

If the Fitbit app is not finding your tracker when setting up, I would like to suggest the following:

 

  • Restart your tracker
  • Restart your phone
  • Turn the Bluetooth on your phone for 15 seconds then turn it back on. 
  • Make sure there are no other Bluetooth devices around that might interfere with the set up process.
  • Make sure your tracker is fully charged and attempt to set it up once again.

Please note that the Charge 2 package includes the tracker, the elastomer band and the charging cable. Please refer to the Charge 2 specs site to check more information about your tracker. 

 

Give it a try and keep me posted, I'll be happy to help you! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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