Difficulty with setting up and syncing my device

[DCBondoc]

Do you have some helpful tips on how can I set up my device with my Iphone and sync since I'm doing it for almost a week now. I've tried all the helpful articles but still bt working.

Moderator edit: subject for clarity 

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

You try anything here on the article for trouble syncing? see if any of this helps - click to read

[Lorried]

In the same boat bat as you.  I have done everything under the sun for the last 5 days and absolutely nothing seems to correct the issues that they are having us consumers do!!!  The moderators or what ever you want to call them. Make you do all this troubleshooting.  When they well darn know it’s on there end.  It is a monthly to bi monthly issue!!  It NEVER used to be like this a few years ago when I bought my very first fitbit. It so frustrating.  I a should have Listening to my daughter and bought a Apple Watch like her!  Apple products are well worth it and better customer service.  So whom ever may be reading this think twice before buying fitbit products just saying. 

[DCBondoc]

Hello. Yes, my phone (Iphone X) is included in the list and I already have updated my IOS to latest version even check all the manuals, tips and called their customer support but nothing is working. Thanks for your information. Appreciate it.

[LiliyaFitbit]

Welcome to the Fitbit Community, @DCBondoc. It's nice to see you around, @Odyssey13 @Lorried.

@Odyssey13 Thank you for your support!

@Lorried Thank you for joining the thread and sharing your experience. I totally understand how you are feeling and appreciate your feedback as it helps us to keep improving.

@DCBondoc I am sorry to hear you're having difficulty with setting up and syncing your device. Thanks for trying to resolve this, I appreciate the additional details. I could see that our Support team has been helping you with this issue. I know they will be glad to help you out and provide a solution, please continue working with them since they have already all the details and special tools to continue assisting you.

Let me know if you have any questions.

[DCBondoc]

Hello @LiliyaFitbit. Thank for your response. Yes I have contacted the Customer Support and they did troubleshooting with my app though none of the items worked well. We can’t still setup and sync my fitbit with my phone. They said it was already escalated to the higher department though I haven’t got any updates. Hope this will be resolved quickly as I am relying with it with so many things.

Thank you.

[LiliyaFitbit]

Hi @DCBondoc, thank you for your reply. 

I am glad to hear you're working with our Support team, thank you for posting the update here. Due to recent events affecting our operations, they may need more time to respond. I understand that you rely on your device and appreciate your patience and understanding. Please keep an eye on your inbox, someone will contact you soon. 

I'll be around if you have any questions. 

[Lorried]

Yes, it’s completely compatible IPhone 8plus.
 I have the most current IOS update and the most current fitbit update

why would all of a sudden have issues..... who the blank blank knows cause I sure don’t.  Sounds more like a fitbit problem not a me problem!!! 

[Lorried]

Same here!!!