Discrepancy between heart rate graphs in app and computer.

[grymm]

I have a Versa that I sync to my iPhone. I have been using it to log running on the treadmill (using the treadmill excercise type on the Versa).

The graph for the excercise in the app is not consistent with bars showing the time in each heart rate zone. In the corresponding graph in the desktop version of the dashboard, on the other hand, it looks okay.

I will try to upload two pictures - from the iphone and the desktop.

The iphone version shows that I had 28 minutes in the peak zone and 3 minutes in cardio, but most of the graph showing heart beat over time is orange (i.e. cardio) with just a short time in red (peak). In the desktop version on the other hand the graph is red for most of the run, consistent with the bars.

I updated the app to the most recent version last night (but have not tried running since that).

iPhone appDesktop version

Please don't suggest using the desktop version as a solution; it's 2019 and I use my phone for this kind of thing. I am currently considering going back to my Polar watch for my runs because I was happier with their app. 

Any suggestions on how to fix this in the Fitbit ios app?

Moderator Edit: Clarified Subject.

[grymm]

Sorry, can't figure out how to upload the pictures. Will try again later. 

[MarcoGFitbit]

Hello @grymm, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, we would like to ask you for some screenshots so we can check this further. If you're having trouble uploading them, please follow these steps on your next reply. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[grymm]

Managed to update initial post with screenshots now. The functionality for uploading photos was not working yesterday.

[MarcoGFitbit]

Hello @grymm, I hope you're doing well, thanks for taking the time to update your previous post with screenshots, I really appreciate it. 

At this moment, our team is aware of this issue, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[grymm · Accepted solution]

Thanks for your response @MarcoGFitbit.

I actually found a workaround I can live with: instead of choosing exercise type Treadmill on the Versa, I choose Workout. Then the graph looks correct in the app after syncing. And then I change the exercise type to Treadmill in the app afterwards, and the graph stays as it was. And as far as I can see I don’t miss out on any other information by using Workout instead of Treadmill.

[pointzero2]

Also noticed the discrepancy between the two HR charts on iOS on my first run after getting a Charge 3.

Can't figure out how to upload images, but the graphs look similar to the OP's iOS screenshot.  The HR graph shows a significant portion in orange, but the HR Zone chart shows all but one minute in red.

The HR graph looks like the correct one, but it's hard to tell.  Hopefully this can be fixed soon.  Thanks.

[MarcoGFitbit]

Hello @pointzero2 thanks for joining the conversation, it's great to welcome new members to the Fitbit Community. 

I appreciate you have taken the time to report this situation as well. Please note that some issues take longer than other to be resolved but our team is working to find the most fitting resolution for this one. Once we have more updates about this, we'll make sure to let you all know.

Thanks for your patience and understanding, have a great day!