help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Distance units are not saving correctly.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-12-2017 21:28 - last edited on ‎07-13-2017 08:43 by Moderator Alum

‎07-12-2017 21:28 - last edited on ‎07-13-2017 08:43 by Moderator Alum

Even though I changed my step tracking to miles and synced, the tracker is still showing 3.4 k and not my number of steps.

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
3 REPLIES 3

‎07-13-2017 08:54

‎07-13-2017 08:54

Hello @Jonesy1360, thanks for joining the Fitbit Community, it's great to have you on board! Smiley Happy

 

This seems like a very odd situation and I would like to get more information about this situation. Would it be possible for you to send me a screenshot of your app and a photo of your tracker where the situation you described can be appreciated. That will be very helpful. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎07-13-2017 18:56

In response to MarcoGFitbit

‎07-13-2017 18:56

Hi Marco, I decided to change the clock orientation today to horizontal and the steps changed!!  Thank you for replying so quickly.

Best Answer
0 Votes

‎07-18-2017 04:38

In response to Jonesy1360

‎07-18-2017 04:38

Hello @Jonesy1360, I hope you're having a great day, thanks for taking the time to reply. Smiley Happy

 

I'm glad to know your issue has now been resolved. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes