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Distances showing differently on in app screens

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‎06-06-2021 13:48

‎06-06-2021 13:48

 

 

Hi there,

New to using a Charge 4 and just wondering if someone could help me interpret the GPS distances in today exercise as they showing 2 different distances.

On the main screen page I see this - distance 6.88miles (which is more than my total for the whole day) and pace 12’42” (which is way too quick, I was only walking)

A9E00B74-0971-451B-9A09-FCC6089F2215.jpeg

But when I click on the walk to see more details the information is different (and I think far more accurate)

388B765F-8F62-4902-8408-88DF8F17BD51.jpeg

 

Thanks very much

 

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‎06-09-2021 17:57

‎06-09-2021 17:57

Thank you for visiting the Fitbit Community, @zjc10-0.

 

Thanks for the information provided.

 

Our team is aware of this situation and is working to identify a resolution as quickly as possible. Once any update be available it will be communicated in this thread.

We're sorry for any trouble this problem could have caused to you. We appreciate your patience and look forward to getting you back on track.

 

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