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Does Fitbit save my data if I lose/delete the app on my iPhone?

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‎10-04-2019 09:07

‎10-04-2019 09:07

I made the mistake of upgrading from 12.4.1 to 13.1.2 and am considering downgrading while I have the opportunity. 

 

I don't think I backed up the fitbit app and data. I'm not a long-time fitbit user but would prefer not to lose the backdata. Can I be assured that this persists and I can access it if I have to re-install the app? 

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‎10-04-2019 11:08

‎10-04-2019 11:08

@StrollerEd   When you sync your tracker, the data is moved to Fitbit's servers.  It is in your account.  I have deleted and reinstalled the app several times when it seemed like the best choice to troubleshoot at problem.  Since it might come up in the future for you, the sequence of delete the app, restart the phone, redownload the app can help when things just don't work right.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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3 REPLIES 3

‎10-04-2019 11:08

‎10-04-2019 11:08

@StrollerEd   When you sync your tracker, the data is moved to Fitbit's servers.  It is in your account.  I have deleted and reinstalled the app several times when it seemed like the best choice to troubleshoot at problem.  Since it might come up in the future for you, the sequence of delete the app, restart the phone, redownload the app can help when things just don't work right.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎10-04-2019 11:11

In response to LZeeW

‎10-04-2019 11:11

Many thanks, that’s exactly the answer & reassurance I was looking for
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‎10-29-2020 09:32

In response to LZeeW

‎10-29-2020 09:32

Worked for me too 😁

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