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Don't have Health and Wellness Reminders option in app

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‎03-27-2021 11:24 - last edited on ‎04-01-2021 15:39 by

‎03-27-2021 11:24 - last edited on ‎04-01-2021 15:39 by

When I set up my Charge 4 a few days ago, I had the option to turn on "health and wellness reminders". I did this for the water and "mindfulness moments". But – I have now discovered that I despise these notifications, and I REALLY want to turn them off.

 

From everything I have looked up, there should be a "health and wellness reminders" section in the FitBit phone app under the Charge 4 device section. This is not there at all. Therefore I am stuck – how do I turn off these reminders?

 

I'm using an iPhone 7 Plus, my iOS is up to date, my app is up to date, my Charge 4 has had a firmware update in the last couple of days.

 

Things I have tried so far:

  • closing the app, powering down phone
  • uninstalling the app and reinstalling
  • logging out of the app
  • unpairing and then repairing my Charge 4

 

Moderator edit: subject for clarity 

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‎04-01-2021 15:37 - edited ‎04-01-2021 15:38

‎04-01-2021 15:37 - edited ‎04-01-2021 15:38

Welcome to the Fitbit Community, @MlleJules.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I would like to confirm that this issue has been reported to our team and they are investigating it. I apologize for the inconvenience, your patience and understanding while this is resolved is appreciated. For more information about health and wellness reminders, see What's a Fitbit health and wellness reminder?

 

By the way, I've moved your post to iOS App board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-18-2021 02:07

In response to LiliyaFitbit

‎04-18-2021 02:07

Same problem for me on iOS. Any news so far?

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