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Entire dashboard info as well as categories has disappeared

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‎04-02-2016 15:10

‎04-02-2016 15:10

All of my information is gone...steps food.. Everything
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‎04-04-2016 10:32

‎04-04-2016 10:32

It's nice to see you on board @Cluckiemae Smiley Very Happy! Hmmm...very strange. By any chance, did you change something on your Fitbit app during the day when you lost the steps? Like an update or so?

 

Have you tried doing the following:

 

  • Log out of your Fitbit App
  • Force quit the App
  • Restart your Charge HR at least three times in a row
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit App

 

Hope this helps!

Maria | Community Moderator, Fitbit


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