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Error Codes on Fitbit app

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‎02-02-2019 07:10 - last edited on ‎02-04-2019 03:58 by Fitbit Moderator

‎02-02-2019 07:10 - last edited on ‎02-04-2019 03:58 by Fitbit Moderator

I receive error codes whenever I hit “more information” on my Fitbit app.  In addition I cannot email customer support because I get error. I tried deleting the app and reinstalling both on my phone and my iPad but to no  avail.  I’m not able to fully use all functions. Any help would be greatly appreciated. Charge 3 does synch (albeit slowly)

 

 

Moderator edit: updated subject for clarity

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‎02-04-2019 04:00 - edited ‎05-10-2024 05:42

‎02-04-2019 04:00 - edited ‎05-10-2024 05:42

Welcome to the Fitbit Community @MCMCCARTIN!  Thanks for already troubleshooting this inconvenience with your Fitbit app. Nice way to go! 

So I can better assist you to identify where the issue is coming from. Would you mind to send me a screenshot showing the error message you're receiving?

In the meantime, please try the following steps:

  • Log out of your Fitbit app
  • Force quit the app
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app

I've moved your post to the iOS App as your topic is more related to this board. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎02-04-2019 04:00 - edited ‎05-10-2024 05:42

‎02-04-2019 04:00 - edited ‎05-10-2024 05:42

Welcome to the Fitbit Community @MCMCCARTIN!  Thanks for already troubleshooting this inconvenience with your Fitbit app. Nice way to go! 

So I can better assist you to identify where the issue is coming from. Would you mind to send me a screenshot showing the error message you're receiving?

In the meantime, please try the following steps:

  • Log out of your Fitbit app
  • Force quit the app
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app

I've moved your post to the iOS App as your topic is more related to this board. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-04-2019 13:25

In response to MarreFitbit

‎02-04-2019 13:25

Your solution worked!!! Thank you so much! 🙂
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‎02-05-2019 03:38 - edited ‎05-10-2024 05:41

In response to MCMCCARTIN

‎02-05-2019 03:38 - edited ‎05-10-2024 05:41

Great news @MCMCCARTIN! Smiley Very Happy I'm glad to hear the steps worked for you. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-02-2020 05:10

‎02-02-2020 05:10

I am receiving this fitbit error Please help

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‎02-02-2020 05:46

In response to bitone2

‎02-02-2020 05:46

Hello @bitone2 and a warm welcome.  I must admit that I glanced through your link quickly.  I didn't see anything about an error code.

 

Can you explain more, please?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎02-12-2020 08:34

‎02-12-2020 08:34

Status Codes. 1xx Informational. This of status code indicates a provisional error code response of the Status-Line and optional headers and terminated by an empty. 2xx Success. 3xx Redirection. 4xx Client Error. 5xx Server Error.

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