Exercise data not syncing to my Fitbit app

[Lozano420]

I have a Versa 4 and iPhone 15. My exercise data is not syncing to the Fitbit App. All of the other data is syncing such as steps, zone minutes, calories. However, after the sync the app still registers no excercise and no activity. 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Lozano420. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your exercise data is not syncing. I will do my best to help you with this!

Update the App: Ensure your Fitbit app is updated to the latest version. Sometimes bugs are fixed in newer updates. For more information, see How do I update the Fitbit app?

1. Log Out and Back In: Try logging out of your Fitbit account and logging back in. This can refresh the app and resolve minor glitches.
2. Clear Cache: On iOS, you might need to delete and reinstall the app, as clearing the cache isn’t available directly. Reinstalling can sometimes fix unexpected issues.
3. Try syncing and checking your data once again. 

[Lozano420]

Deleting the app then reinstalling it worked! 

Thank you so much!

[MarreFitbit]

@Lozano420 You're very welcome! I'm glad to hear that the issue is solved now.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!