FBBluetoothErrorDomain error 24 - FBBluetoothErrorDomain error 8

[KateFitbit]

Update: 1/11/2018: Hi everyone, I receive confirmation that the Error 24/Error 8 issue is now resolved. Thanks very much for your reports and of course your patience. If you are still seeing this error message, please let me know.  

Hi Everyone - I've merged a few posts. We are currently investing reports of Surge users unable to set up their tracker on iOS, seeing: Error 24, followed by Error Domain Error 8. 

At this time, the best workaround we see is having users set up on the Windows 10 app or an Android. They are then able to sync normally to an iOS device. I know that's not ideal and will continue to update this thread as I hear more. Thanks for your reports and patience. 

[Matt54321]

So my Fitbit surge has tonight for some reason now started syncing and has updated correctly! No idea why! 

[Jmastbro55]

You have to hold the middle and bottom left buttons pushed in for a while until the screen goes blank......You may have to hold it for an extended period of time but it will go blank.

[BudW.]

Thank you! I tried it again tonight and it worked!!!! iPhone 6. I have a feeling this wasn’t luck but “they” have done something at Fitbit that is now working. Have a great week. BudW

[BudW.]

Crez's suggestion worked... Thanks Crez! I have a feeling that Fitbit has beaten the issue... at least the way mine loaded was significantly different from all past attempts. I wish the best to everyone who has been suffering thru this issue. Now off to get healthy. 

[BudW.]

Maybe Fitbit fixed the problem?

[Steveodss3]

You are a genius
It worked.
Thank you and I plan on pasting your fix.
Thanks

Sent from my iPhone

[C4thy]

Hooray! Surge finally up and running!

[Kawigreen]

I have been trying to update my surge for the last 3 weeks. I have tried it this way before but this time it actually worked. Thank You!

[SunsetRunner]

Glad to hear it’s working!

I wouldn’t say Fitbit have fixed anything as I had the same issues with errors 24 and 8 last night before the suggestion I posted worked.

The keys are (at least I think):

- Removing all other surges from your Bluetooth in your phone settings as you phone is otherwise trying to distinguish between your old and new surge (if yours is a replacement)

- Properly shutting down the surge by holding down the buttons as described.

- Only other thing to do is make sure you shut down your old surge/move away from any other active surges in your household to ensure your phone isn’t getting confused when linking the Bluetooth.

Moderator may be worth creating something similar and pinning it to the front page as seems to work for a majority!

[stephers_d]

I gave my Fitbit a try using my iPhone again last night and it worked, I hadn’t tried any other workarounds since the last time I tried it, glad to be synced up and ready to go! Hope everyone can theirs going too 

[Omgomgomg]

Hi I am so pleased I have got this going now, I phoned Fitbit last evening and after getting cut off at the first attempt I really wasn't expecting success on the second, however the lovely lady got me up and running through windows on hubbies laptop, I had tried previously but to no avail, she just done things in a different order. I am so pleased I phoned now. Good luck to you all and don't give up.

Sent from my iPhone

[anncjones]

Could Fitbit please confirm if this has now been officially fixed for iphone. I do not want to waste my evening trying again as I wasted all of my Saturday morning-thank you

[ElmsX]

Hi,

Yes tried again this morning using iPhone 6s and set up with no problem. The only thing I did differently was force quit the app to start with.

Fitbit now seem to have fixed this fault - so thank you Fitbit

[yellowdr]

FYI. Surge now works. Previous “fix” posted here with forced shut down and sequence to set up - worked. Thanks to the forum..many thanks!

Sent from my iPhone

[yellowdr]

Try Cruz post for fix. Worked for me.

Sent from my iPhone

[SunsetRunner]

Got a replacement fitbit in December under warranty and have had the error codes 24 and 8 trying to pair it with my Iphone... until today, when I carefully followed all your instructions and.... voila!  it works...yaye!  Thanks Carol

[anncjones]

Thank you to everyone for all their help. I think Fitbit finally sorted it. I managed to load my replacement Surge without any issues this evening. Didn’t even have to remove the old one just powered it off 

[reef2]

Same problem, should this thing be replaced?

[Steveodss3]

The fix was posted earlier in the thread.
I’ll try and copy it for you.
Cruz was the original post the had the fix

Sent from my iPhone

[KateFitbit · Accepted solution]

Hi everyone, I receive confirmation that the Error 24/Error 8 issue is now resolved. Thanks very much for your reports and of course your patience. If you are still seeing this error message, please let me know.