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FITbit update erased activities

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‎01-01-2017 00:47

‎01-01-2017 00:47

Hello

yesterday, your software on my iOS device decided to spontaneously update itself without offering me the chance to delay it or set an alternative time for it to do so and as a result my Fitbit 2 did not log 2hrs of activity including a workout.

how can I disable fitbit updates or generally from interfering with the running of my hardware and app?

thank you

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‎01-01-2017 09:55

‎01-01-2017 09:55

Hello and welcome to the forums @SunsetRunner

 

You can change the settings that determine when you receive those updates. On my Android, I went to my Google Play app and selected when I wanted updates. It gives me several options. I chose only to receive options when I'm on wi-fi to save my mobile data. I'm sure you have similar settings for iOS.

 

Let us know how things go for you.

 

Keep on stepping!

Stepping in the U.S.A. since September 2013. Android 14

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