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Feedback about the issues with iOS 13

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‎09-30-2019 22:38 - last edited on ‎10-01-2019 14:33 by Fitbit Moderator

‎09-30-2019 22:38 - last edited on ‎10-01-2019 14:33 by Fitbit Moderator

I see some people are blaming Fitbit with all the latest problems after the IOS13s update. It’s not their fault, Apple look after themselves first then fix all the other smart watches at a later date. I’ve got mine working again with no problems.

 

Moderator edit: updated subject for clarity

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‎10-01-2019 14:28 - last edited on ‎09-22-2024 05:23 by Fitbit Moderator

‎10-01-2019 14:28 - last edited on ‎09-22-2024 05:23 by Fitbit Moderator

Hi @Roblee1. I'm glad to see you here around the Forums.

Thanks for sharing your thoughts about the issues experienced with iOS 13. Our team often reviews the feedback posted in the Community as that helps us to work and improve our products. I'm glad to hear that your Fitbit device is working properly, and feel free to let me know if you have any other question.

Hope to see you around more often!

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‎12-01-2019 05:32

‎12-01-2019 05:32

Okay Rob Lee, great for you to get it fixed again. Can you perhaps instead be helpful and tell us what you've done to get it fixed again?

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‎12-01-2019 08:21

‎12-01-2019 08:21

@Roblee1 You really must share your secret or at the very least what the issue is what that you got fixed.

 

I'm also very surprised that you were able to get @LizzyFitbit  to respond. I've been waiting a couple days for her to provide clarification between the terms recommended and required. I mean, i know what they mean I just think fitbit has a different definition or is applying a different meaning then the standard norm.

 

Anyway, I'm really happy that your tracker is working again!  Huge favor though if you see @LizzyFitbit around can you maybe point her in the direction the post below.  It's a link to the issue ive been having.

 

https://community.fitbit.com/t5/iOS-App/Background-App-Refresh-Affecting-GPS/m-p/3913933#M124015

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