help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Finally got Fitbit One to sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-06-2021 05:36 - last edited on ‎03-07-2021 10:32 by

‎03-06-2021 05:36 - last edited on ‎03-07-2021 10:32 by

I followed the steps to force my Fitbit one to shutdown and then restart. Plug your charging cable into computer. Plug the Fitbit one into the charging cable. Make sure the gold contacts are aligned. Hold down the tracker’s button for 10-12 seconds. Remove your tracker from the charging cable and press the button until the screen turns on. I did not lose any of my last several days of data. 

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎03-07-2021 10:32

‎03-07-2021 10:32

Welcome to the Fitbit Community, @misfitmary.

 

Thanks for the details shared in your post and for your troubleshooting efforts. I am happy to hear that you were able to fix this issue and thank you for sharing what you did as it may help other members in the same situation.

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

 

Keep on visiting the forums. Happy stepping!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes