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Fit bit HR won't sync

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‎01-12-2016 02:17

‎01-12-2016 02:17

Brought FB HR in November 2015, set it up with account and used no worries for a month. In December my account suddenly disappeared, after a month of tracking fitness and recording on app. (Apparently app said it had no record of my account). I assumed it was an app issue so set up another account with same details in December. Sine then I have had trouble getting HR to sync Watch face won't change, and activity won't sync with app. Using iOS latest version. Any ideas?
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‎01-13-2016 03:57

‎01-13-2016 03:57

A warm welcome to our new friend @KPAU! Thanks for stopping by! Smiley Very HappyUmmm this is really weird since your account shouldn't have dissapeared from the Fitbit system. I'd like you to restart your tracker and then follow the steps provided at I can't sync my tracker.

 

Hope this helps, let me know how it goes! Woman Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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