Fitbit 3.6 (867) crashing on my iPad using IOS 12.4.1

[Schooner54]

I just installed your app update this morning. I tap on the icon and the app starts but before it loads it disappears. I do see the app when I hit the start button but when I touch it to bring it up it disappears. The same app on my iPhone using the same IOS is working. 

I have restarted the Ipad  and I tried shutting off my IPhone incase they were conflicting. No change in the problem. 

Thanks

[MikeGreen]

@MacCheeseIf you uninstall and reinstall, it is totally normal that you don't see the update anymore; because you just installed the latest one.

[SunsetRunner]

It’s all quite confusing @MikeGreen because I got the 3.6 update two weeks ago and I have been on it since without issue. I have logged out each night without issue as well so I’m afraid I have no idea what’s going on

[MikeGreen]

Please Fitbit, launch an update quickly or at least rollback this one of the store; so we can reinstall 3.5

[SunsetRunner]

@MikeGreen  I apologize. I misspoke!! I got the 3.5 update 2 weeks ago and the 3.6 18 hours ago. Based on everything I’ve read here I will NOT be logging out of my Fitbit App until I know there is a resolution 

[MacCheese]

Ah, that makes sense. Thanks Mike!

[MikeGreen]

@Schooner54 can you pass the post to unsolved ?

[TiffB81]

I have a IPhone 7 & my app was working fine this morning until it took the update & now it's doing the same thing. The app will pop up for a second then disappear & I have tried all the troubleshooting I found here with no results.  

[SunsetRunner]

@Schooner54  Can you please revoke your accepted solution please. Apparently it is a large issue without a solution as of yet. Thank you 

[Smilerpt]

Same here. Just opens for 2 seconds and just goes ...

[SteveMcQ]

Same issue here.  Tried the re-install, no joy.

[MaryVE]

Ditto.  iPhone 7, iOS 12.4.1.  App just continues to crash.

[Travelknitter]

I’m on iphone8. Received notification today that IOS 12.4.1 available. I DID NOT download it. Still on iOS 12.3.1 and Fitbit 2.95. Experiencing same issues as others right after iOS notification appeared. Will not sync. App appears for a second then goes blank and reverts to home screen. Seems like more than an  a iOS update issue. 

[Smilerpt]

iPhone 8 here as well

[SunsetRunner]

Hi I have followed all possible steps to resolve this?

The app would not start. I upgraded to iOS 3.4.1, deleted and downloaded the app. Restarted my iPhone. Still the app will not start. Very frustrating to say the least.

[GreyEyes]

I came here for the first time looking to see if anyone else is having this crashing problem and it looks like I'm not the only one. I have IOS 12.4 and the latest version of Fitbit. I've already deleted Fitbit app, restarted my iPad, downloaded the Fitbit app again and it still crashes. I can log into the app but as it begins to do an update the entire app crashes. 

[SunsetRunner]

Attention everyone a moderator addressed this crash issue in a new thread under iOS in the Fitbit community. Just wanted to pass this information on 

[KateFitbit]

@SunsetRunner thanks for your quick action and response in this thread! 

If anyone is still experiencing an app crash after uninstalling and reinstalling your device, please post here. 

I'm going to close this thread to keep the conversation in one place.