05-31-2018
21:40
- last edited on
06-05-2018
07:27
by
MarcoGFitbit
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05-31-2018
21:40
- last edited on
06-05-2018
07:27
by
MarcoGFitbit
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Hello
took my fit bit Alta off to charge when put back ion it’s stopped syncing with my iPhone
no notifications text alerts alarm
help
Moderator Edit: Clarified Subject.

06-01-2018 14:28
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06-01-2018 14:28
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Hi, @2rivers2! I would suggest trying to restart your tracker a few times.
MakMak | Community Council
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06-02-2018 01:09
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06-02-2018 01:09
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Sorry how would I do that
Re set the tracker
Thanks
Sent from my iPhone

06-04-2018 14:07
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06-04-2018 14:07
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There is a button on your charging cable to restart your tracker. Plug it in and press the button. Try doing it a few times.
MakMak | Community Council
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06-05-2018 07:32
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06-05-2018 07:32
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Hello @2rivers2, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @MakMak, thanks for all your help.
@2rivers2, as @MakMak mentioned, it's a good idea to restart your Alta, sometimes this is the only step needed in order for a tracker to start syncing again. You can find instructions in how to restart it in this post. However, if after restarting your tracker it's still not syncing, I would like to suggest you the following:
- Make sure the latest version of the Fitbit app is installed on your phone.
- The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
- Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
- Check that your Fitbit device's battery isn't critically low.
If your device still won't sync, try these steps:
- Force quit the Fitbit app.
- Go to Settings > Bluetooth and turn Bluetooth off and back on.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart your phone again.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart it one more time.
- If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
- If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
