07-26-2018
20:00
- last edited on
07-27-2018
08:03
by
MarcoGFitbit
07-26-2018
20:00
- last edited on
07-27-2018
08:03
by
MarcoGFitbit
Ever since I updated to the latest iOS 11.4.1, my Fitbit app keeps asking me to log in and crashes when I try. Even if I’m able to log in, it crashes within a few seconds and the process has to be repeated.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
07-27-2018 08:05
07-27-2018 08:05
Hello @Kuriyankz, have a warm welcome to the Fitbit Community, it's great to see new faces around!
I appreciate you have brought this to my attention. Tell me, have you tried to restart your phone lately? If so, I would like to ask you to uninstall the Fitbit app, restart your phone (once again), then reinstall it and try to log in again. If the app keeps crashing, please reply to me so I can check this further.
Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.
07-27-2018 08:05
07-27-2018 08:05
Hello @Kuriyankz, have a warm welcome to the Fitbit Community, it's great to see new faces around!
I appreciate you have brought this to my attention. Tell me, have you tried to restart your phone lately? If so, I would like to ask you to uninstall the Fitbit app, restart your phone (once again), then reinstall it and try to log in again. If the app keeps crashing, please reply to me so I can check this further.
Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.
07-27-2018 10:11
07-27-2018 10:11
07-28-2018 05:48
07-28-2018 05:48
Hello @Kuriyankz, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad!
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find agreat tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!