help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit App 3.6 Not Reading Calories from Lose It!/Health App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-18-2019 16:38 - edited ‎09-18-2019 18:40

‎09-18-2019 16:38 - edited ‎09-18-2019 18:40

[Edited to identify diet app and improve clarity]

 

I’ve tried to find topics posted in the last 24-48 hours about this and failed. In case I’m the first one, I’m starting a new thread.

 

I have been tracking my food in Lose it! and my steps, heart rate, and sleep in Fitbit for several months. Normally, Lose It! posts my nutrition data to the health app included with iOS, and then Fitbit’s app reads the info and updates its calorie recommendation for the day. This feature worked yesterday. It is blank today.

 

I have synced several times, not touched any settings, downloaded the latest update from Fitbit.... nothing changed on my end, but something seems broken behind the scenes.

 

I checked my device’s privacy settings, and Fitbit does not appear in the list of apps that have requested access to my health data. In Lose It!, Fitbit is allowed to read food and share activity data.

 

Has health integration been removed in the last update? Have permissions for compatibility with other health apps been reset? Does anyone know how to fix this?

Best Answer
6 REPLIES 6

‎09-18-2019 19:41

‎09-18-2019 19:41

I’m having the same issue.

Grrrrr!

 

Best Answer
0 Votes

‎09-18-2019 20:23

‎09-18-2019 20:23

I am having the same problem. I’ve tried everything I know to try to fix it it to no avail. 

Best Answer
0 Votes

‎09-19-2019 05:51

‎09-19-2019 05:51

Update: 9/19 at 8:50 am EDT

 

I haven’t changed anything, but Fitbit read today’s breakfast successfully. No luck with yesterday’s food, but hopefully it will keep working.

 

@Jdoyle1367 @joedotkot Did it start tracking again for either of you as well? 

Best Answer
0 Votes

‎09-19-2019 10:24

In response to OutWalkong

‎09-19-2019 10:24

Hi there - Yes - I’m so happy it started working again for me as well. Oddly it brought over half of yesterday’s meals. But everything today is working fine again.  😎

Best Answer
0 Votes

‎09-19-2019 12:17

‎09-19-2019 12:17

Update: 9/19 2:50 pm 

 

I still haven’t changed anything, but my Fitbit app is now:

a) syncing correctly as I add today’s food in Lose It! and

b) displaying yesterday’s data as well.

 

I don’t know what changed, but if anyone at Fitbit tweaked something to fix this, thank you for your work. I’m going to mark this as fixed, even though all we did was wait.

Best Answer
0 Votes

‎09-19-2019 12:20

In response to OutWalkong

‎09-19-2019 12:20

Synced today’s food.

Still won’t sync yesterday. 🤷‍:male_sign:
I’m sure it will get fixed at some point.

Sent from my iPhone
Best Answer
0 Votes