Fitbit App (Error: networkkit.bitHTTP Error error:1)

[Flilla]

I have Surge. I am not able to log in to the mobile app and before that sync did not wirk properly. I have tried all option: uninstall/install again (few times), change password many times, restart watch etc. so I am still receiving error massesge: networkkit.bitHTTP Error error:1). Please help me to fix. Thanks!

Moderator edit: Subject for clarity

[WendyB]

Welcome to the forums!

Please contact support

http://help.fitbit.com/?cu=1

[YojanaFitbit]

Hello @Flilla thanks for joining the Fitbit Community, it's great to have you on board. Nice to see you here @WendyB! 

Thanks a million for trying those steps already.  I would like to ask you to uninstall the Fitbit app one more time, then restart your phone and install it back, and make sure you have a strong Wi-Fi signal. Then check if you're still getting the same error message. If so, please reply to me with a screenshot of the error message so I can check this further. 

• Which model device are you using to sync?
• Is your phone using the latest system update?

I hope this can be helpful, give it a try and keep me posted in case you need anything else! BTW. I've moved your post the the iOS Mobile App, so you can get faster responses.

I'll be waiting your response! 

[Flilla]

Hi,

I have followed your instruction. Now, finally, I am able to log in, and after restrarting the Surge again to sync with my Apple. All program is the latest one on my

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@YojanaFitbit wrote:

Hello @Flilla thanks for joining the Fitbit Community, it's great to have you on board. Nice to see you here @WendyB! 

Thanks a million for trying those steps already.  I would like to ask you to uninstall the Fitbit app one more time, then restart your phone and install it back, and make sure you have a strong Wi-Fi signal. Then check if you're still getting the same error message. If so, please reply to me with a screenshot of the error message so I can check this further. 

• Which model device are you using to sync?
• Is your phone using the latest system update?

I hope this can be helpful, give it a try and keep me posted in case you need anything else! BTW. I've moved your post the the iOS Mobile App, so you can get faster responses.

I'll be waiting your response! 

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Hi Yojana,

I have followed your instruction. Now, finally, I am able to log in, and after restrarting the Surge again to sync with my Apple. All program is the latest one on my watch and on my IPhone as well.

Currently I have some other issue: unttil having the log in and sync issue, I was able to transfer TCX file properly to TrainingPeaks platform. Since I have got issues with the Mobile App, now this fuction is not working anymore. The file what I am able to transfer (Activity list/save as TCX/ save to TrainingPeaks to the calendar to the date where the training plan has been assign to me by my trainer) does not contain any data. I do not know what is the issue, I am not able to detect because no any single error massege or script pop-up which would help me. I am sorry to say, but I am so disappointed at the moment and extremely unsatisfied with this watch and with entire app (web and mobile as well).

[YojanaFitbit]

Hi @Flilla, thanks for the update! So glad to know that you're able to sync your Fitbit. 

In regards to the new issues when trying to transfer TCX files, I'd like to know a couple of more details to check what is going on:

• What are the step that you're following?
• Are you getting an specific message or error?
• Can you send an screenshot of the information that you have there?

I'll be more than glad to keep helping you out with this, please keep me posted.

[Flilla]

Hi Yojana,

Thanks. I am not getting any kind of specific error massega, this is the issue. I will try to attached the file here where I have described the issue with print screen.

Ok, so the insert function does not work here. I will send the request to helpdesk.

Br.,

Lilla

[YojanaFitbit]

Thanks for getting back @Flilla. This information is really important for us! I appreciate the time you're taking in helping us with this! I'll be waiting your next post! 

See you around!