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Fitbit App Login Not Working

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‎10-11-2023 13:16

‎10-11-2023 13:16

This morning, I could logon to the app with Google. This afternoon, I was having problems with the sync and went through the “normal” debugging steps. I logged off the app, force quit the app, turned off Bluetooth, deleted the App, and restarted my phone.  I reinstalled the app and enabled Bluetooth. Now when I try to login with Google, the app spins for a bit then I get a message “Something went wrong, please try again”. 

I can logon to the website but don’t see how to sync from the website. And I can’t logon to the app. 

Help!?

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26 REPLIES 26

‎10-11-2023 19:06

In response to Ejb14

‎10-11-2023 19:06

Trolls here too..

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‎10-11-2023 19:14 - edited ‎10-11-2023 19:15

In response to jokerz

‎10-11-2023 19:14 - edited ‎10-11-2023 19:15

Just logged back on. It looks like they fixed it. 

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0 Votes

‎10-11-2023 19:27

In response to SunsetRunner

‎10-11-2023 19:27

Check your data - I just synced and lost half of my steps for the day - not only on the app but also on my Versa display

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0 Votes

‎10-11-2023 19:52

In response to Slmartin1956

‎10-11-2023 19:52

I can login now but have lost all my previous data except for the last 3 days worth.

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0 Votes

‎10-11-2023 21:06

In response to Dergol

‎10-11-2023 21:06

Went back and checked mine. Some stats are all there, some only for September and October. 

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0 Votes

‎10-12-2023 17:15

In response to jokerz

‎10-12-2023 17:15

Hi everyone, and welcome to our new members.

Thanks for taking the time to report the log in issues experienced with the Fitbit app. Let me share that this situation was already resolved by our team and you should be able to log in, as well as sync your Fitbit devices. If you're having difficulties to sync, let me recommend the troubleshooting described here.

I'm sorry for any inconveniences this caused and I truly appreciate your feedback as it'll help us to improve our products and services.

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0 Votes

‎10-27-2023 14:55

In response to LizzyFitbit

‎10-27-2023 14:55

It is NOT fixed. 
Since October 13th, I have not been able to see my stats on the app. It shows it is synced, but no data as passing from the device to the app. I’ve upgraded my iOS, reloaded the app several times, all to no avail. I know several other people have had the same issue. Ian so close to replacing my tracker with another brand. Please fix this soon, or AT LEAST acknowledge that you are aware of the problem

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