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Fitbit App kicks me out when checking sleep or heart rate

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‎04-11-2021 20:16 - last edited on ‎04-12-2021 15:03 by

‎04-11-2021 20:16 - last edited on ‎04-12-2021 15:03 by

When I go to look at my sleep for the last few weeks it seems it will either freeze or kick me back out to my phone’s Home Screen. Does the same thing now when I go to my heart rate. I try to look at details and same thing, kicks me straight out. I’ve tried restarting phone and exiting out of FitBit. I can see details on my dashboard but it is when you go to see the details. How do I fix this?? Thanks!

 

 

Moderator edit: subject for clarity 

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‎04-12-2021 15:01

‎04-12-2021 15:01

Welcome to the Fitbit Community, @Kthomson.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend to uninstall the Fitbit app, restart your phone, restart your Fitbit device and reinstall the Fitbit app again. 

 

By the way, I've moved your post to iOS App board so we can keep our forums organized.

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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