Our issues sound extremely similar! So, I just upgraded from an iPhone SE(2020) to an iPhone 13 today. I went ahead and attempted to log into my Fitbit app on my new iPhone 13 and of course, I forgot my password at first. So, I did the whole request an email to go ahead and reset my password. However, after requesting the email about 3 times or so, I never got an email. I went back to the main sign-in page and attempted a couple more possible passwords I might have used and then found it. I signed in and made sure everything looked correct on my stats. However, I checked the profile and it was blank. I decided to give it a while, and it is still blank. I did all of the delete the app, redownload, restart the phone, and so on, and still nothing. Describing it is weird, my stats and records and all that are perfect as it is, but the profile is blank. there is no profile picture, no badges, no trophies, no groups, no friends, I do not even see my name, the top says "no recent activity", and when you click the "personal" tab, it says "nothing to show" under birthday, sex, height, and weight. I then logged into my account on my laptop to see if that will help load it. However, again all the data, steps, stats, and that type of stuff is all good, but when I click on the profile, a blank white screen comes up. Does anyone know how to fix this and what to do to help? Please, this is extremely frustrating!
