Fitbit Charge 2 not showing calendar notifications

[Bkemp]

I have tried looking at multiple different settings and nothing has worked. The calendar notifications don’t show up on my Fitbit. 

[MarcoGFitbit]

Hello @Bkemp, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention, Have you tried to restart your tracker lately? Have you updated the app recently? if so, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. Additionally, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

• Allow Notifications
• Show on Lock Screen
• Show in History.

If these options are already enabled, disable them, restart your phone and enable them back. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else, I'll be happy to help. 

[Bkemp]

I have reset all settings and started over, but it didn’t do anything to
help. I also updated and unpaired the fitbit and repaired it. It didn’t
help as well.

[MarcoGFitbit]

Hello @Bkemp, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have already tried the previous troubleshooting steps. If you haven't done it yet, I would like you to go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Calendar and check that both look this way:

If your settings are already like this, please disable them, restart your phone and enable them back. 

I hope this can be helpful, give it a try and keep me posted! 

[Bkemp]

That also did not work. I feel like I have tried everything but none of it
works. I was told you have to make a calendar be the default one and I’m
not sure how to do that?!

[MarcoGFitbit]

Hello @Bkemp, I hope you're having a great day, I appreciate you have taken the time to reply and let me know you've already tried the troubleshooting steps described above.

In order to set up a calendar as the default one please go to Settings > Calendar > Default Calendar. However, at this moment I would like to gather some information from you so I can forward it to our team so they can take a better look at this situation. Please reply to me with the following:

• iPhone model you're currently using.
• OS version your phone is running.
• App version currently installed (go to Account > Help to get it)

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Bkemp]

I use the iPhone 6S and I just updated the app yesterday! I use iOS 11 on
the iPhone as well

[MarcoGFitbit]

Hello @Bkemp, thanks for taking the time to reply, I hope you're doing well. 

I appreciate you have replied with the information requested. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Teach91]

I just purchased a fitbit charge 2 last week and so far, I love it!  I get my text notifications, phone notifications, but can not get my calendar notifications.  I have double checked my settings and everything is set just like it is supposed to be.  

I have a samsung note 8 phone - can you help me get the calendar notifications running?

[Aighear]

Hey hey I tried all these steps but calendar notification doesn't even show in my settings. I really need these for my ADHD management. What else can I do? I even reinstalled the app

[MarcoGFitbit]

Hello @Aighear, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that Calendar Notifications show up when you tap on Account > Charge 2 > Notifications, and they appear as "Calendar Events". As iOS has a default calendar app, this is the one linked to Notifications, so your events should be linked to the default Calendar app for they to appear on your device, third party calendar apps will not send Notifications to your Charge 2. 

I hope this helps, give it a try and let us know how it goes! 

[BruC]

In your iPhone....Settings->Notifications->Calendar-> Ensure "Allow Notifications" is on at the top and in the list that "Upcoming Events" has "Banners, Vibrations, Badges" listed.  If not, go into "Upcoming Events" and "Allow Notifications" and ensure Alerts for locked screen, notification center and banners are all checked.  Ensure the banner style is set to persistent and ensure the sound is set to Vibration->Rapid