Fitbit Charge 2 won't sync to iPhone or my MacBook

[slmnjwarner]

I have rebooted my phone, and charge 2 and still no luck.  

[MarcoGFitbit]

Hello @slmnjwarner, it's a pleasure for me to welcome you to the Fitbit Community, it's great to see new faces around! 

As you have already tried to restart your tracker and your phone, I would like to suggest the following:

1. Turn off the Bluetooth on your phone for 15 seconds, then turn it back on. 
2. Make sure there are no other Bluetooth devices around that might interfere with the sync
3. Make sure you have a strong Wi-Fi signal

If your tracker is still not syncing, my best recommendation would be setting it up as a new device to reset the connection between the tracker and your phone. Don't worry, this won't delete any of the information stored in your account so far. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your Charge 2 is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone once again.
3. Restart your tracker once again, only this time, leave it plugged in and charging.
4. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
5. Choose your tracker and follow the onscreen instructions to continue
6. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and let me know the outcome!