Fitbit Charge HR Won't Sync with iphone 8

[darcywhite]

I have a new iPhone 8 and it won't sync consistently with my older charge HR.  Has anyone had this issue with the new iPhone?  Any recommendations?  I've uninstalled, reinstalled, nothing seems to help.  It will sync some steps and then stop for any number of days.  So if I don't try to connect daily, I have no tracker history.

[MarcoGFitbit]

Hello @darcywhite, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Please note that the iPhone 8/8+/X are not yet officially supported devices.  As these phones are brand new, our team is still working to make them fully compatible but some features are not yet working. At this moment, if your tracker is not syncing correctly I would like to suggest you the following:

1. Restart your Charge HR
2. Restart your phone
3. Restart Bluetooth on your phone by going to Settings > Bluetooth.
4. Enable All-day sync in the app so the connection between the tracker and phone improves. Enable it in the app by going to Account > Charge HR > All-day Sync.

If these steps don't see to work correctly my best recommendation would be setting up your tracker as a new device to completely reset the connection between the phone and your Charge HR. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[jnlimpert]

I have tried restarting my phone, shutting bluetooth off and then on again.  Forgot device and deleted it from the Fitbit app.  Still it won't connect to my phone.  Does anyone else have any solutions to this problem?

[MarcoGFitbit]

Hello @jnlimpert, have a warm welcome to the Fitbit Community, thanks for joining the conversation! 

I appreciate your participation in the forums and for letting me know the troubleshooting steps you've tried in order to try to resolve the syncing issue affecting your tracker. As you have removed the tracker from your account, I would like to suggest you to try the following to try to set it up back:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your tracker once again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up your tracker one more time. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else.