help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge won't connect to iPhone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-11-2016 18:44

‎01-11-2016 18:44

So, I have followed all the suggestions on this forum. I have restarted the app, Bluetooth, my phone, AND even my Fitbit, with no success in connecting to my iPhone 6. It worked fine up until the battery died and I plugged it in overnight to recharge, now it will not connect. Please, help?!
Best Answer
2 REPLIES 2

‎01-12-2016 04:13

‎01-12-2016 04:13

A warm welcome to our new friend @Chelseaanne! Hope you're doing great! Smiley WinkI'd suggest you set up your tracker as a new device by following these instructions. Note that if you have not synced in over 24 hours, your activity data for previous days will be lost and only today's data will remain. 

 

Hope this helps, let me know how it goes! Woman Very Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer
0 Votes

‎04-04-2016 05:56 - edited ‎04-04-2016 05:59

‎04-04-2016 05:56 - edited ‎04-04-2016 05:59

I would suggest first to try another charger! Than by what you say, "It had been taking a really long time to charge lately, but once it's charged, the battery seems to hold it just fine.", the battery seems not to be responsible for this situation! I would suggest to take it at a service point since it is out of warranty. If it really has problems with charging circuits (which are docked to the board) you can't do much on your own.

  1. Remove the dongle from your PC if connected (so it isn't competing for control)
  2. Unpair your tracker from your iPhone bluetooth list by selecting "forget device" (touching circled red i)
  3. Uninstall/delete Fitbit APP from your iPhone by touch/hold icons until they shake, then X
  4. Reset the ChargeHR by plugging in charging cable and holding button for 12 seconds until you see the FitBIT icon and version, then unplug.
  5. Reinstall the Fitbit APP on the iPhone fromhere.
  6. Now, launch and add your ChargeHRas a new device in the Fitbit APP.
  7. You should get a request for a 4 digit code on your tracker to type into your iPhone for bluetooth pairing.
  8. It should re-pair and sync with your iPhone.
  9. No previous data will be lost.

 

Best Answer