Fitbit Charge

[Tcassedy]

I updated my IPhone and my charge3 won’t receive text messages. It does get phone calls. I also have an Alta.

[SunsetRunner]

Hello @Tcassedy

I understand your not getting text messages and other notifications. I believe I can help you. You need to make a few settings changes and hopefully that will do the trick. Here’s how: 

First open your Fitbit app

Tap your profile picture in upper left

scroll down to the name of your Fitbit and tap it (It’s located just under “My Family”

scroll down and tap notifications 

enable the notifications you want in green 

now simply tap “today” at the bottom of your screen to get back to the main page 

Now lets make sure your iOS device is set up correctly:

go to:

device iOS settings>location services >Fitbit>Always on

also Go to:

iOS setting>Fitbit>Location>Always on

also go to:

iOS settings >notifications >messages>Select always under show previews 

Now Go to your Bluetooth:

1. Tap the "i" icon next to the name of your Fitbit device
2. Turn on the Share System Notifications.

😃 please get back to me to let me know if this solves your messages & notifications issue.

[Tcassedy]

Thank you so much. That worked. I appreciate your help.

Sent from my iPhone

[SunsetRunner · Accepted solution]

Your quite welcome @Tcassedy Happy your up and running now!! 😃

Could you please tap the “Best Answer” option in my post with the instructions I provided to assist helping you with? It really helps when other individuals are looking for answers similar issues you experienced as well. I’d really appreciate it. Thanks. 😉