Fitbit Flex 2 Setup Not working - Blue screen

[Egwene]

I got a new Fitbit Flex 2. I have an IPhone 5S. I downloaded the Fitbit App, created a new account - No problem. Now I am stuck with adding a new device, it just doesn't work.

When I choose "Add a new device", then choose "Flex 2", instad of having the image of the Fitbit I have a big blue screen and in the bottom, the text "Configure your Fitbit flex 2." When I do choose that option, I have a popup saying "The operation couldn't finish. (com.fitbit.HTTP error 404). If I try again, the setup windows closes and it goes back into the account.

I don't think it has anything, but I'm in Canada and the langage of the Fitbit app is in French (I translated everything for understanding purposes).

I discussed with someone in Customer Service for 20 minutes, saying "well, it's weird. Just try to use a different device". Sorry Elias, but it didn't help at all.

I tried closing the wifi, turning it back on, closing the Bluetooth option for 10 seconds, closing and opening the IPhone. I also deleted the app and downloaded it again a few times.

As any of you had that problem, and how did you succeed setting up your Fitbit Flex 2?

Thank you!

[Egwene · Accepted solution]

Ok... I figured out what's going on.

For the setup, the IPhone language needs to be in English. After the setup, you can switch back to the old settings.

Weird, but it worked.

[MarcoGFitbit]

Hello @Egwene, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you came back and let us know your issue has now been resolved and how you resolved it, I'm sure it will be helpful for users facing the same situation. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted. Happy stepping!