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Fitbit Flex not receiving trophies

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‎01-24-2016 01:15

‎01-24-2016 01:15

I have completed the goal day challenge a few times but I do not get the trophy on my profile. Does it make a difference depending what Fitbit you have?
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3 REPLIES 3

‎02-03-2016 03:44 - last edited on ‎01-26-2026 02:36 by Fitbit Moderator

‎02-03-2016 03:44 - last edited on ‎01-26-2026 02:36 by Fitbit Moderator

Hey hey hey @Kath-c welcome to our Community! Hope you're doing great! Cat HappyPlease know that this is an issue our engineering team is working to find a solution as fast as they can. Answering your question, don't worry, it shouldn't make a difference if you have a different Fitbit tracker.

Thank you for your patience and understanding with this, have a nice day! Robot wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎02-23-2016 04:10

In response to MeylinP

‎02-23-2016 04:10

Any updated yet as to when this will be fixed. I have missed out on personal best trophies 5 times in the last 2 weeks now. 

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‎02-24-2016 05:30 - last edited on ‎01-26-2026 02:36 by Fitbit Moderator

In response to Almaz

‎02-24-2016 05:30 - last edited on ‎01-26-2026 02:36 by Fitbit Moderator

Welcome to our Community @Almaz! It's great to have you here! Smiley WinkI'd like you to know that our engineering team is still working on a fix to this issue and we hope they find a solution to this as fast as they can. You read more about this issue in our main thread regarding this here. 

Your patience is appreciated, we hope you have a good day! Smiley Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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