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Fitbit HR

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‎06-20-2016 18:27

‎06-20-2016 18:27

I love my device. Have had trouble with it syncing to my iPhone but when it does sync it doesn't record the accumulated exercise for a log. When it sinks it doesn't show the daily exercise totals.

Is there any way to not lose my data? This is one of the primary purpose for me tracking activity aerobic activity.
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‎06-24-2016 06:43

‎06-24-2016 06:43

A warm welcome to the Community @TheNextThird. It's weird to hear that every time you sync your steps are being taking away. I recommend doing a force sync by doing the following from your iOS Fitbit app:

 

1. Open the Fitbit app from your iOS device. Sign into your account if you haven't done so already. 
2. Tap your tracker name at the top of the app dashboard. 
3. Make sure your tracker has battery life and bring it near to your iOS device. 
4. Scroll down and tap the "Sync Now" tile and wait for the sync to complete. 

 

Also, are you manually logging an activity like walking or running? Since manually logging these type of activities can cause a discrepancy.

 

Hope to hear from you soon. Woman Happy 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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