Fitbit One suddenly stopped syncing

[Cals]

Updated to iOS 10.2.1 last week.  It's been several days since the update, but yesterday, my One stopped syncing on both iPhone and iPad.  Tried all the normal fixes, including turning phone and iPad off and on, hooking One to dongle and cycling off and on.  Turned Bluetooth off and on.  In desperation, I deleted Fitbit App from iPad and now the App is gone - not available anywhere.  Am reluctant to try this on the phone.

[Elizz]

Same thing with mine im

so frustrated I have emailed multiple times no solution. Let me know if you figure it out.

[Deidrec]

Me too, so frustrated!!

[eggermac]

Same hete

[MarcoGFitbit]

Hello @Cals and @Elizz, it's great to see you around, it's a pleasure for me to welcome you to the Community. It's nice to see you around @Deidrec and @eggermac! 

@Cals, in order to download the Fitbit app on your iPad, please open the App Store and make sure it's set to iPhone Store instead of iPad Store, then search for Fitbit. You will be able to find it then. 

@Cals, @eggermac, @Deidrec and @Elizz, if your trackers are not syncing correctly, my suggestion would be checking @HelenaFitbit's excellent tips and recommendations that have been proven very helpful for many people in the Community. However, if after trying these tips your trackers are still not syncing, my recommendation would be setting your trackers up as new devices in your accounts. Don't worry, the information already recorded in your accounts won't be deleted.

To set up a tracker as a new device:

1. Restart your tracker
2. Go to the Bluetooth Settings on your phone, check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. 
3. Restart your phone.
4. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
5. Choose your tracker and follow the onscreen instructions to continue
6. When the app asks you to replace your current tracker, please replace it and continue with the process.

Please give it a try and if you need anything else, feel free to reply! 

[starbound73]

mine too and I tried the fixes but none of them work. Can't even re-add it as a new device.

Anyone else have any luck??

[starbound73]

what's strange is mine is still syncing the calories burned but nothing else...

and it's not finding it to make it a new device....

very strange

blue tooth seems fine.

Turned off and on, turned bluetooth off and on... still nothing for days now. Did last Fitbit update...

and the device is counting steps, etc...

[DerrickS]

@starbound73 I'd recommend the following steps:

1. Verify that you've updated to version 2.33 of the Fitbit iOS App that was released last week. Click here to update.

2. Restart your One.

3. Reboot your iOS device.

4. Open your iOS settings > turn off Bluetooth for 10 seconds > and then toggle Bluetooth back on.

5. Open the Fitbit App to initiate a sync.

Hope this helps!

[starbound73]

Thank you!! It worked!!! 🙂 

[Sieneskil]

I have a Fitbit Charge HR that stopped syncing two days ago. I've reset my fitbit, I've reset Bluetooth, I've reset my phone, I've removed the app and reinstalled it, nothing works to get it re-sync'd. The battery is charged.

[Karvo]

Updated the app this morning and since then my One won't connect to the app. It's working and my ipad's bluetooth is working. I've done all the 'fixes' but nothing has helped.  Anything else to try? 

[kbmacgeek]

I was having the same issue as well, so I went through the following steps: 

1. Made sure the Fitbit for iOS app was up to date

2. Made sure the iPhone's OS was up to date

3. Turned off both WiFi and Bluetooth on phone for 2 full minutes before turning them back on

4. Tried force-quitting Fitbit app and relaunching it.

5. Performed a hard reboot of the iPhone

6. Performed a reset of the Alta using the button on the charging cable

7. Deleted the FitBit app from the iPhone and reinstalled it. 

After reinstalling the FitBit app, I can't even sign back into my account. The progress indicator just spins and spins. It never times out, and there are no errors. I can't sign in at all to my existing account. 

8. Went into the Bluetooth settings on the iPhone, looked for the Alta device so I could select 'forget this device,' but the Alta is not listed at all. I can't setup the Alta as a new device either. 

What I'm left with now is essentially just an overpriced digital watch. 

[DerrickS]

@Sieneskil @Karvo The following steps should get you guys back on track:

1. Verify that you've updated to version 2.33.1 of the Fitbit iOS App that was released yesterday. Click here to update.

2. Restart your tracker.

3. Reboot your iOS device.

4. Open your iOS settings > turn off Bluetooth for 10 seconds > and then toggle Bluetooth back on.

5. Use the replacement setup process mentioned here to re-pair your tracker to your already-existing Fitbit account.

@kbmacgeek I'd recommend the following steps:

1. Restart your tracker.

2. Force quit the Fitbit app by rapidly double tapping the iOS home button > swipe left until you see a preview of the Fitbit App > and swipe up to force close the App.

3. Reopen the Fitbit app to initiate a sync.

Hope this helps!

[Karvo]

Tried all these fixes too. The ONE is running but it's bluetooth is not.

Sent from my iPad

[kbmacgeek]

Yes, I already tried those steps several times, but am unable to sign back into my account through the FitBit app on iPhone. I've since contact your support team via LiveChat and was told the issue would be reviewed by one of your engineers. Still waiting to hear back from someone with a status update. 

[DerrickS]

@kbmacgeek I'd first recommend: opening your iOS settings > tap general > tap date & time > and toggle "Set Automatically" on. Having your iOS settings configured this way has helped a lot of our Community users successfully log in to the Fitbit App.

If you are still having trouble logging in, I'd then recommend using our password recovery tool. Click here for more information.

@Karvo I'd also recommend making sure that you are using version 2.33.1 of the Fitbit iOS App that was released yesterday morning. Click here to update.

I don't mean to be redundant, but I believe that your One tracker is unpaired from your account for some reason. I would recommend using the replacement setup with the latest version of the App or use a different device to re-pair your tracker to your account. Click here for the instructions.

[Karvo]

DerrickFitBit don't know what finally did the trick, glass of wine did help, but finally managed to get the ONE syncing again to my ipad. Reinstalled everything via our Mac. Thanks for hanging in there with me!

Sent from my iPad

[Cals]

Received the help I needed live chatting with Tania.
Basically shut everything down - app (which was and is a phone app only -
the reason I couldn't find it on the iPad), the One (via computer), and my
iPad and Phone. Then restarted in sequence - first the One, then
phone/iPad, then app.

[kbmacgeek]

Derrick, 

I did have the latest version of the iOS app installed and have been through the password reset process several times. I went into the Settings app on the iPhone, went into General > Date & Time, and toggled the 'Set Automatically' button off, waited a full minute, then toggled it back on. 

Once the Set Automatically was toggled back on, I was then able to login to my account successfully through the Fitbit iOS app. 

Thanks for your help. 

[DerrickS]

@kbmacgeek @Cals @Karvo Teamwork makes the dream work. Glad to hear that you all are back on track!