04-14-2016 11:25
04-14-2016 11:25
My Fitbit Zip, and dashboard on both my phone and the website show what must be my weekly steps. It typically shows my daily steps. If I go into my "Daily Showdown" challenge, it shows my proper amount of steps for today. I've tried restaring my Zip and that didn't seem to alleviate the issue. Anything I'm missing?
04-14-2016 14:58
04-14-2016 14:58
Welcome to the Fitbit Community @Mengels7. It's great to have you here. To address your question better please provide me with a screen shot of the section you are having trouble with.
Looking forward to your new comments.
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04-14-2016 15:34
04-14-2016 15:34
You'll notice the daily count and the count on the dashboard do not match. Digging into it and seeing my steps throughout the day shows accurate counts. My Zip itself shows that ridiculously large number, not the correct count.
04-14-2016 17:09
04-14-2016 17:09
Thanks for the useful screen shot @Mengels7. There are some reasons why you might experience discrepancy during a challenge. These include the creator of the challenge is in a different timezone or if you don't have the latest version of the Fitbit app, this can be downloaded here. More information about how to correct issues with challenges can found in this post. Hope this helps.
I moved this thread to the iOS app board because it's more related to the topic. Catch you later.
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04-14-2016 17:26
04-14-2016 17:26