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Fitbit Surge sync

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‎12-31-2016 20:21 - last edited on ‎01-02-2017 04:50 by Moderator Alum

‎12-31-2016 20:21 - last edited on ‎01-02-2017 04:50 by Moderator Alum

I have an Iphone 5 I am trying to sync my Fitbit Surge to it and I have entered the 4 digit code that the watch indicated and it continues to read connecting to Fitbit but never does...any idea(s) on what to do next.

 

Moderator Edit: Format.

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‎01-02-2017 04:49

‎01-02-2017 04:49

Hello @DANVARO, thanks for joining us, have a warm welcome to the Community! Smiley Happy

 

If you haven't done it yet, please try to restart your Surge by pressing and holding the Home and Select buttons (left and bottom right) for 1 minute, until you see the screen flash or start to dim, then wait for 15 seconds and press the Home button once again. After restarting your Surge, I would like to suggest the following:

 

  1. Plug in your tracker and make sure it's charging
  2. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  3. Restart your phone.
  4. Try to set up your Surge once again:
    • Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
    • Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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