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Fitbit Versa Lite stuck on main screen

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‎04-21-2020 17:12 - last edited on ‎04-22-2020 16:32 by

‎04-21-2020 17:12 - last edited on ‎04-22-2020 16:32 by

My Versa Fitbit Lite Is stuck on a main screen that says “To start download the Fitbit app” and it’s stuck on there this happened after I did a factory reset. I need it to connect to a IPhone 7+ but I would not recommend to Ever get one of these if this is what I have to go through everytime I get one. 

 

 

Moderator edit: subject for clarity

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‎04-22-2020 16:44

‎04-22-2020 16:44

Welcome to the Fitbit Community, @Kameran56709.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa Lite is stuck on the main screen and won't connect to your iPhone 7+ after a factory reset. I totally understand how you are feeling and I am here to help. I recommend following our troubleshooting steps from this help article: Why can't I set up my Fitbit device?

 

Let me know how it goes, I'll be around.  

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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