10-27-2019 15:47
10-27-2019 15:47
My Fitbit versa has been acting weird for the last 24 hours. It will randomly select a workout and start it (I never touched my Fitbit not even accidentally hit something). It then won’t let me start it. I try and it’ll keep going back to it or to the page to start an alarm. It will then rapidly start scrolling through all my daily stats and won’t stop. Wouldn’t let me decline a phone call earlier. I’ve tried restarting and the software is up to date.
10-28-2019 05:48
10-28-2019 05:48
Hello and welcome to the Fitbit Community @SunsetRunner
I understand your Fitbit Versa is not functioning properly. I see you tried restarting it and that did not resolve your issue. Try restarting several times and see if that resolves it.
Here’s how:
If your still having issues after several restarts then let’s try turning your Fitbit Versa off then on again.
heres how:
On your watch, open the Settings app tap the gear wheel then tap> About > Shutdown > confirm the shutdown.
To turn your watch back on, press the back button.
😃 Please let me know if this resolves your issue. If it does indeed resolve your issues could you please tap the “choose as best answer” under my post? Doing so really helps other individuals who come to this Community looking for answers to questions similar to your own. I’d really appreciate it!
10-29-2019 06:55
10-29-2019 06:55
Hello again @SunsetRunner
I wanted to check in with you to see if your still having issues or has my suggestions helped resolve your problem. If I did indeed help could you please tap the “choose as best answer” box under my post containing my suggestion? It really helps others who come to this community looking for answers to questions similar to your own. I’d really appreciate it! 😃
10-29-2019 09:39
10-29-2019 09:39
Sadly it didn’t. I had to contact FitBit because it wouldn’t even turn on. They have to send me a new one. Thank you though!
10-29-2019 10:09
10-29-2019 10:09
Thank you for keeping me updated 😉 Happy Stepping to you. In the meantime there’s lots of great information in the Fitbit Lifestyle Discussion Forums here in the Fitbit Community to help keep you motivated while you wait for your new tracker. Have a wonder day.