Fitbit Versa not syncing with iOS app.

[Dev-Sg]

Hi,

I had been having issue with syncing of versa with Fitbit. It worked smooth for 2 weeks and since yday it stopped. My Bluetooth device keeps showing connection on/off and Fitbit keeps looking for the device. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Dev-Sg, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention, Have you restarted your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen
Have you restarted your phone already? If so, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Dev-Sg]

Hi,

Thabks for your suggestion.

After all my try of restarting of phone / Bluetooth failed. I went ahead to remove device and add-in again and that fixed it. Hopefully I do not need to keep repeating it in every few weeks. 

[MarcoGFitbit]

Hello @Dev-Sg, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!