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Fitbit adds 1000’s of steps every morning since update

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‎05-09-2020 07:38 - last edited on ‎05-14-2020 16:36 by

‎05-09-2020 07:38 - last edited on ‎05-14-2020 16:36 by

I’ve sought help through the chat support, I’ve called and spoken to reps and have done everything they’ve asked, I’m thinking it could be an app issue since my tracker keeps the correct steps until it syncs and adds all these extra steps to my tracker from the app and has been happening every day since the update put out on the 4th...my Fitbit had been fine until that update. Frustrated! Please fix this

 

 

Moderator edit: subject for clarity

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‎05-14-2020 16:35

‎05-14-2020 16:35

Welcome to the Fitbit Community, @SunsetRunner. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit adding extra steps every morning since update. Thank you for working with our Support team regarding this issue, I totally understand how you are feeling and appreciate your feedback. Our team is always working on our products and services, and your comments are always welcome. 

 

I am sure our Support team will do their best to investigate the issue and help you resolve it. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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