Fitbit app 3.32.1 has a blank white screen

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community.

We're aware of an issue where some customers are seeing a blank or white screen with the app version 3.32.1. We're working on getting this resolved as quickly as possible. In the meantime, try uninstalling and reinstalling the Fitbit app.

Please note I have merged several threads with this issue. I will have more information for you once this has been fully resolved. Thanks for your reports and continued patience as we work on a fix.

[Vitaminsea26]

 

The app has worked great for years!! Today it goes blank when I open it. My time and battery, WiFi etc on all top corners on my iPhone go away as well. 

help me please 

[cottjim]

Same problem for me. Update 3.32.1.

[JonDavidL]

Same here. App updated and now just shows a white screen. 

[JonDavidL]

Deleted app. Reinstalled. Works fine now. 

[JacobaS]

I am having the same issue this morning. Restarted my iphone, closed out app, nothing is working. Just a blank screen.

[LMR23]

I have a similar issue when my app update. It’s just the blank loading screen that says Fitbit at the top. I still have the time and battery stuff showing though. It’s done this once before to me and it took hours to load.

[Rp5678]

I’ve found that since updating, the app is not fully syncing from my fitness pal. Anyone else had that? Lunch and breakfast are fine but dinner is invisible apparently!! 

[gidget91804]

same issue with the iPhone 7+

[fw31]

I’ve tried everything today but the app screen is still blank. Anyone else having this problem? Tried every suggested way of fixing it without luck

[davidmatty]

My Charge is working well, but the app on my iPhone is just showing a blank scree, apart from the word Fitbit at the top. Anyone have any idea what the problem might be?

[albert59]

Hi Marco, I have the same problem. I use an iPhone 8 with ios 14.01

I downloaded today the latest Fitbit sw release from app store (3.31.1) and when I open the app I just see a blank screen, with fitbit logo on top. I tried everything, no way

[albert59]

sorry...sw release 3.32.1

[LVinLA]

I'm seeing the same thing today as well, since last night. Repeatedly tried restarting the app, rebooting my iPhone, cycling WiFi as suggested above, and still a blank screen. I'm still getting notifications though.  I can log in to my account on my husband's phone and the app comes up, but it won't sync with my tracker. I'm using iPhone X iOS 14.0.1

[Gr4ndp4]

Hi, @davidmatty welcome to the community, May I suggest you restart your phone if possible sync first. If that fails try - Why won't my Fitbit device sync?

This provides detailed steps for troubleshooting.

I hope this is helpful.

Cheers

[LVinLA]

same issue with iPhone X

[Wildstar691]

Did you uninstall then reinstall - that's what i had to do! 

[Larlar]

Thank you! That worked.

[Azs93]

Got the same problem, it’s not to do with syncing. The app isn’t working. Just a blank screen with Fitbit on the top 

[JacobaS]

I updated to ios 14.01, uninstalled and reinstalled app, turned off wifi, turned it back on, closed the app, opened the app. Still a blank screen. Help!

[JacobaS]

Hi MarcoG, I updated to iOs 14.01, uninstalled and reinstalled the app, closed app, opened app, turned off wifi in Setting, turned it back on. My app is still not opening.