Fitbit app 3.32.1 has a blank white screen

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community.

We're aware of an issue where some customers are seeing a blank or white screen with the app version 3.32.1. We're working on getting this resolved as quickly as possible. In the meantime, try uninstalling and reinstalling the Fitbit app.

Please note I have merged several threads with this issue. I will have more information for you once this has been fully resolved. Thanks for your reports and continued patience as we work on a fix.

[Jills3]

Can you help with answers to the questions relating to the IOS users suggesting we delete the app... will everyone lose their past year’s data by doing so?

This is not just “remove to library”, but “delete”, correct? Then shut off/turn on phone, and re-install app?

thanks, jill

[Jills3]

Deleting app, and reinstalling worked. Just now. And I didn’t lose any of my stats! Thanks. 

[Jills3]

OK I’m answering myself but I just completely uninstalled the app , deleted it. then reinstalled it and the app finally opened correctly. AND, all of my stats were there. Phew!

[dlhnj]

I had to uninstall and re-install the Fitbit app. Working now. 

[mdminnick]

Followed your advice but still white screen. Model is iPhone 6; software version 12.4.8.  Please advise on next steps.

[Paulmcf]

Hi ... same problem here and same question everyone else is asking. If i uninstall and reinstall, do I lose all my data?? Thanks 

[SunsetRunner]

The app data is not lost when you delete it. Reinstall and log back into your account and everything will still be there. 

[Nikki0105]

Hello,no I didn’t loose any of my data when I deleted the app

Sent from my iPhone

[Nikki0105]

Yes that’s correct, you don’t loose any of your data doing this

Sent from my iPhone

[davidmatty]

Thanks very much for this advice. It’s what I’ve done now and it worked!

Sent from my iPhone

[davidmatty]

I deleted and reinstalled the app and everything is now fine.

Sent from my iPhone

[NellyG]

Sorry everyone. No you wont lose any data when you delete the app as it is stored on the Fitbit Servers, rather than in the app. This issue seems to be affecting only iOS users for some reason. I will flag a moderator to see if more help is available. (I am not an iOS person)

[Greg_V]

not working for me either.  iPhone 8, OS 13.7.  

[JacobaS]

I did not lose my data/stats when I deleted the app.

[JacobaS]

I did not lose my data when I deleted the app.

[Vitaminsea26]

I ended up having to delete app and reload it. I was worried it would delete my information, but it was all good!! Like my posts said it’s because we login to the app that I believe the criteria is still there vs it just being a regular app that’s deleted. 

[Paulmcf]

Thanks yes, deleted app, re-installed and all is fine; just somewhat worrying when, as you are about to delete the App, the iPhone wants you all data will be lost! i had therefore opened the app on my IPad to check it also had all the data, so felt more confident pressing the fatal button....

presumably if i upgrade from Charge 2 to a 3 or 4 it also carries over the historical data?

[niconyc]

Fitbit is down?. App is blank white with Fitbit logo on top  I restarted my phone but no change. Looks like the app was updated recently. What’s going on?

[Riocanada]

Thank you everyone, I’ve just done the same and haven’t lost my data. Stress over!! 

[LaurieRemenyi]

Yup. Deleting and reinstalling does seem to do the trick. Thanks, all!