Fitbit app - can’t open or log anything

[srscmayor]

Earlier today logging exercise worked but then it stopped & wont let me get back in. Now I’m trying to begin sleep or even log water & I can’t open anything. Anyone else having issues similar? Thank you. 

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Hi @srscmayor, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with the Fitbit app. Thanks for trying to resolve this and I am here to help. I recommend doing the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.

If the issue persists, some users reported that uninstalling /reinstalling the app helps. Make sure to sync your device before, so you won't lose any data.

Let me know how it goes, I'll be around. 

[novelgal]

Just today I had this problem and your instructions helped me get everything moving again. Thanks so much!

[LiliyaFitbit]

Welcome to the Fitbit Community, @novelgal.

Thank you for joining the thread and sharing that the instructions provided helped you resolve the same issue you experienced. I appreciate your time and feedback and hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[Winelovingirl]

I am having the same issue where I can log in online to my account but get error that user name/password is not recognized on the app. I’ve gone through the listed steps of updating the app, force closing, turning off phone and then retrying and it’s still not working. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Winelovingirl.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your efforts and the additional details. I understand that you're able to log in online to your account using the same email and password. I recommend trying the following:

1. Please verify if your phone is up-to-date: Update your iPhone, iPad, or iPod touch.

2. Turn off WiFi on your phone and then try to log in again using your cellular data.

3. Uninstall and reinstall the app.

Keep me posted on the outcome.

[Winelovingirl]

Nope still doesn't work.  went through all your steps and still get a login error on the app.

[ChrisH_jogger]

Hi, I’ve been having the same problem with not being able to get into the menu options (and it crashed out of the exercise tracking when I was near a personal best for a 6 mile run 😭). I had to delete the app and then reinstall it - it’s ok again now. I tried all the other things listed before deleting but they didn’t work. I’ve had a lot of problems with the app since the last iOS update but before then it was fine.

[LiliyaFitbit]

Welcome to the Fitbit Community, @ChrisH_jogger. Thank you for your reply, @Winelovingirl.

@ChrisH_jogger Thank you for joining the thread and sharing your experience and solution. I appreciate your efforts to help other users and your feedback as it helps us to keep improving. 

@Winelovingirl I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[EssexHebridean]

@ChrisH_jogger Exactly the same issue here - I have been trying to get an answer to this one for the last few days but posts are being entirely ignored/deleted/Threads on the subject moved. 

A quick search on here confirms that this issue has been being regularly reported since about March, from memory. Until the current app update which I installed on Monday mine was working fine - since then activity tracking has failed and frozen the app on every occasion I have tried to use it. This morning I gave up and switched to Strava instead - far more efficient! (Personally I long since decided I wanted something reliable for tracking runs specifically and bought a Garmin Forerunner 35 - a similar price range to the charge 3 and I would highly recommend it, it’s far better for running specific stats too)

I’ll be watching this thread with interest. The “solutions” being offered get you back into the app but don’t solve the problem - and in spite of this having been an issue for people for in excess of 7 months, it doesn’t appear than an actual fix is in the pipeline! 

[mmlamm]

Same issue nothing is working!!