Fitbit app crashes when checking Hourly Activity tile

[Kensar]

After the last few days of app failure on my iPhone, it's back working again but everything is not well. My recording of 250+ steps per hour is not working. It throws me out of the app when pressed...? 

Also, the app used to record in real time the total number of steps and km's in addition to individually on the front screen. It doesn't do this now?  

Has anyone else noticed this?

Moderator Edit: Clarified subject

[Tinystep]

Although it’s not crashing when opened, it does so every time I try to see the breakdown of how many hours I have done 250+ steps. Every other statistic seems to be working fine.

[RHVermont]

Same here. When I go into look at active hours it shuts itself down. It looks the the rest of the functions still work.  

[NoFatNoFlavor]

Wow.

THIS is a "best answer"?

"this issue has been resolved..."

No, it hasn't.  The product is useless without the app, and the app, with the latest iOS and latest app version, constantly crashes.

Restart the app? Nope.

Restart the phone? Nope.

Reinstall the app?  Nope.

Check the App Store reviews, where you'll see the occasionally "Developer Response" to recent crash complaints be answered with complete non sequitors that seem like they are answering another, totally different question, and offer zero help.  Sort of like this place.

Dumping this thing for an Apple Watch.

Oh, and by the way, those last two suggestions SHOULD NEVER be considered an adequate response from "customer service" (there really isn't a customer service function with this company, it seems).

[jlhughes1]

The app stays open and works until I try to open the detail on Steps per hour.   Then it crashes.  

[Orchids51]

Hi - my fitbit is still crashing BUT now only when I try to go into the steps per hour section - I have iphone 12 pro which is up to date and have also update the app to 3.77 and still having problems.

[RHVermont]

Same thing is still happening to me. iPhone SE

[jlhughes1]

I’ve had the same problem with the step per hour function since the “app crashing when opened” problem was fixed

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for taking the time to share your feedback and the steps tried on your own. While I'm glad the Fitbit app is working for some of you, I'm sorry this isn't the case for all of you. Our team recently released a new update for the Fitbit app and because this is a progressive roll out, please make sure to install it as soon as you see it available on the App Store.

If after doing the update the Fitbit app keeps crashing when checking your Hourly Activity, please confirm the model and OS version of your phone so I can investigate on my end.

[Orchids51]

Hi. 
iPhone 12 pro
ISO 16.3.1
APP Version 3.77 (updated just before my first post and just checked and it’s still crashing)

[Lexi88]

Every time I press on the Hourly Activity tile, the Fitbit app on my iPhone 12 crashes. Both my iPhone and Fitbit app have the latest updates. I’ve tried deleting and reinstalling the app, restarting my phone, unpairing my Fitbit (charge 4) and repairing it, turning Bluetooth on & off and nothing has worked. The hours are syncing and showing up on both my Fitbit and the app, but I cannot go into the tile to view the details and breakdown of my hourly activity for the day. I don’t know what else there is I can even try to fix this issue?! 

[Nixfitluxe]

iOS and app are both up to date. When I’m in the app it I click on the tile for hourly steps the app crashes. All the other tiles work fine. Just started today. 

[jlhughes1]

I'm an idiot.  How does one find the app version?   

My fitbit versa 2 says it is is on Version 35.72.1.23.  

IOS 16.3.1

It is still crashing.  

[jlhughes1]

Figured out how the find the app version.   

I have Fitbit app  3.76 

IOS 16.3.1  

Versa 2 shows version 35.72.1.23

[Baltoscott]

@jlhughes1 - glad you figured out what version you have. App version 3.77 is rolling out over the next few days. Should be available to everyone by March 14. 

[Orchids51]

3.77 still crashes. Last tested 2 minutes ago. 

[Ltodd29577]

Mine is doing the same thing. I have deleted app and reinstalled.

[Caroleterry]

My charge 5, app, and phone are all updated to latest versions. I have deleted the app and reinstalled. I have restarted my phone. But still when I open the app on my phone and click on the 250+ steps per hour bar, the app crashes and returns to the phone home page. All the other bars work properly. I had similar issues last week and thought all the updates would fix the problem,  My Charge 5 is still new and I don’t want to switch to Applewatch, but I am becoming frustrated with the spotty functionality of the Fitbit app. Help!

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for getting back with the requested information, and your efforts while working on this. While I understand some of you're still experiencing this issue even after updating the Fitbit app to 3.77, could you please confirm if this is still the case? Did you try rebooting your phone after the update? These details will help me to further investigate.

[mleckie]

Yes still crashing when selecting activity hours. IOS version is 16.3.1 app version 3.77 and phone has been rebooted since updating.