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Fitbit app freezes and closes

ANSWERED
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‎06-01-2023 08:53 - last edited on ‎06-01-2023 16:44 by Fitbit Moderator

‎06-01-2023 08:53 - last edited on ‎06-01-2023 16:44 by Fitbit Moderator

Any suggestions on what to do? The app will open, data will sync but then the app freezes and closes before I can scroll down or access any details. 
I have tried rebooting the phone, logging in and off wifi but what else can I do? Should I delete the app and reload it?

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎06-01-2023 16:47

‎06-01-2023 16:47

Welcome to the forums, @Northernjeep.

Thanks for bringing this to our attention, and the steps tried prior to posting. Because this shouldn't be happening, let's try uninstalling and reinstalling the Fitbit app as a last resort, and reboot your phone to see if that works.

View best answer in original post

Best Answer
3 REPLIES 3

‎06-01-2023 16:47

‎06-01-2023 16:47

Welcome to the forums, @Northernjeep.

Thanks for bringing this to our attention, and the steps tried prior to posting. Because this shouldn't be happening, let's try uninstalling and reinstalling the Fitbit app as a last resort, and reboot your phone to see if that works.

Best Answer

‎06-02-2023 06:39

In response to LizzyFitbit

‎06-02-2023 06:39

Tried the uninstall and it seems to have worked. Thank you for the help. 

Best Answer

‎06-05-2023 11:54

In response to Northernjeep

‎06-05-2023 11:54

Hi there, @Northernjeep.

You're welcome and thanks for trying the steps suggested above. I'm glad this got sorted out and to help other users, I'm going to mark my post as the Best Answer.

In case you have some spare time, I'd like to invite you to visit our Health & Wellness board where you will find great tips, stories and encouragement from other members.

Best Answer
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