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Fitbit app (iOS) sending unwanted bedtime reminders

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‎09-09-2021 14:07 - last edited on ‎09-10-2021 15:47 by

‎09-09-2021 14:07 - last edited on ‎09-10-2021 15:47 by

I’m having  a really frustrating problem. About a month ago, the Fitbit app started sending me bedtime reminders every night at 10pm. I have never set this up, I have no bedtime set in the app, and bedtime reminders are turned off. It’s very annoying, especially as I never go to bed at that time! I contacted Fitbit support but got nowhere. I’ve tried everything they suggested, including turning reminders off, restarting the app and restarting my phone. Does anyone know of a solution to this issue? Thanks in advance! 

 

 

Moderator edit: label

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‎09-10-2021 06:10

‎09-10-2021 06:10

Hi, @CiaraGr , bedtime settings and reminders is an account based setting, not tracker specific.  Please double check your app by going to the account page (from the opening screen click on the small person icon top left).  On the next screen choose “activity and wellness” under settings.  On the activity and wellness screen choose “sleep”.  Next choose “bedtime” and on the time screen choose “remove”.  Check back on the previous screen to confirm that under bedtime it now says “set time” confirm also that “Reminder” is toggled to “off” and greyed out, and that there is no reminder time or days shown.


If you have confirmed all this and you are still getting these reminders, that suggests that there may be a corruption in your app.  In that case please delete the app entirely and then redos load it.  You will not lose any data doing this, but do make sure you know the email and password you use for your Fitbit account.

 

I hope this helps!  Let us know how it goes.  Welcome to the forums!

 

 

 

Sense, Charge 5, Inspire 2; iOS and Android

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‎09-10-2021 15:46

In response to Julia_G

‎09-10-2021 15:46

Welcome to the Fitbit Community, @CiaraGr. It's nice to see you around and thank you for your support, @Julia_G.

 

@CiaraGr Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. I would like to confirm that this issue has been reported to our team and they are working on getting this resolved. Please keep an eye on this thread for updates. 

 

By the way, I've moved your post to the iOS App board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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