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Fitbit app is deleting my steps, workout minutes and distance

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‎08-28-2020 06:50 - last edited on ‎08-29-2020 07:19 by Fitbit Moderator

‎08-28-2020 06:50 - last edited on ‎08-29-2020 07:19 by Fitbit Moderator

Hi,

 

i have a major problem with my fitbit iOS app...

 

The FitBit app deletes my progress and adds bogus information!! The first image is the actual data the second one is the bogus one that wrote over my progress... 3 of 4 days after.

 

This has happens many times 😕 so all may padel traning, distance etc are gone!!! 

 

PLEASE help me get my data back

 

https://ibb.co/cQ3F18f
https://ibb.co/jHT0fM4

 

 

Moderator edit: updated subject for clarity

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‎08-29-2020 07:18

‎08-29-2020 07:18

Hi @Liljar, it's great to see you in our Fitbit Community! I'm sorry to hear that your Fitbit app deletes your progress and shows wrong data. By the way, thank you for providing pictures showing the wrong information.

 

Please make sure that your phone has the most recent version. If the app is up to date, try logging out of the app, restart your phone, open the app and log in. Finally, monitor your app and see if the issue doesn't happen again.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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