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Fitbit app is not displaying charts or graphs

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‎08-31-2020 18:02 - last edited on ‎09-01-2020 05:10 by Fitbit Moderator

‎08-31-2020 18:02 - last edited on ‎09-01-2020 05:10 by Fitbit Moderator

My Fitbit updated yesterday. Today , I am unable to access any of the graphs on the iPhone app touchscreen. Unable to view sleep graphs, step log, estimated O2 graph.

My iPhone is up to date with the latest OS.

 

 

Moderator edit: updated subject for clarity

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‎09-01-2020 05:10 - edited ‎09-01-2020 05:13

‎09-01-2020 05:10 - edited ‎09-01-2020 05:13

Hi @CurryCat, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit app since it doesn't access to any of the graphs, even though you have updated it to the latest version.

 

Our team is aware of this issue and are actively working in order to have a solution released soon. We really appreciate your patience and time with this. Once a solution is available, we'll make sure to post it on the Community.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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‎09-01-2020 06:05

In response to JuanJoFitbit

‎09-01-2020 06:05

I did this prior to leaving my message and it did not work. This morning, however, the graphs are appearing as expected. Don’t know what triggered the restored functionality

Sent from my iPhone
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