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Fitbit app is not updating data

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‎06-04-2019 09:47 - last edited on ‎06-06-2019 07:16 by Fitbit Moderator

‎06-04-2019 09:47 - last edited on ‎06-06-2019 07:16 by Fitbit Moderator

As of yesterday my App on my iPhone started goofing up!  It's not showing my steps each hour and it's not giving me my active minutes and it's not registering my sleep or my heart rate.  Does anyone know what has happened and how to fix it?  

 

 

Moderator edit: updated subject for clarity

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‎06-06-2019 07:23 - edited ‎10-19-2023 16:22

‎06-06-2019 07:23 - edited ‎10-19-2023 16:22

Welcome to the Community Forums @leslye! 

  • Log out of your Fitbit app
  • Make sure that your Fitbit app is up-to-date
  • Force quit the app
  • Restart your Fitbit 
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app

I've moved your post to the iOS App as there are more chances to get related replies here. 

Give this a go and let me know if the issue persists. 

Maria | Community Moderator, Fitbit


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