Fitbit app is showing only the title and nothing else

[Alex32yeet]

I open my iPad and try to sync my Fitbit charge 2. I get on the app of Fitbit and the only thing I see is the title for like 10 minutes. In my frustration, I double click the home button and swipe away the Fitbit app. I try again 5 times and the same thing happens again and again. I'm not really understanding this so I delete Fitbit and reinstall it. But the white screen with only the title appears and continues. Does anyone else have this issue? Please fix this. 

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Alex32yeet.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with the Fitbit app. Thanks for trying to resolve this, I understand that this can be very frustrating and I am here to help. I would like to advise that this issue was reported yesterday, but it is now resolved. The Fitbit app should now be up and running normally. 

If you continue experiencing difficulties, please force quit the app, check if it is updated to the latest version, restart your iPad and try to log in again. 

If you experience any difficulties with syncing, please find the troubleshooting instructions here: Why won't my Fitbit device sync?

Let me know how it goes, I'll be around. 

[Alex32yeet]

tysm! I'll try that and if it doesn't work I'll just add it one of my other phones I'm just not quite sure I need to so I didn't yet.

[LiliyaFitbit]

Hi @Alex32yeet, thank you for your reply.

I appreciate your time and efforts and hope the issue gets resolved. If you continue experiencing difficulties, please let me know and I will be glad to assist you further. 

I'll be around if you have any additional questions. 

[Alex32yeet]

@LiliyaFitbit  it worked when I restarted my iPad. Thank you for your time. 🙂

[LiliyaFitbit]

Hi @Alex32yeet, thank you for your response. 

I am glad to hear the issue was resolved after you restarted your iPad. Thank you for posting the update here. I appreciate your time and feedback. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. Happy stepping!