help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app isn't compatible after updating

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-22-2020 21:48 - last edited on ‎06-23-2020 18:43 by Fitbit Moderator

‎06-22-2020 21:48 - last edited on ‎06-23-2020 18:43 by Fitbit Moderator

Anyone else having issues after updating to the latest fitbit App. Its telling me the latest version of the apple app fitbit version is not compatible with this version. Worked fine until the update what the heck? 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎06-23-2020 18:48

‎06-23-2020 18:48

Hi @SunsetRunner. Welcome to the Community Forums.

 

Thanks for sharing the issues experienced with the Fitbit app after updating. As with any other app, the Fitbit app was optimized for certain phones and tablets based on the requirements of each model and OS, and future Fitbit app versions will also adapt to any change implemented in the OS.

 

That being said and to further investigate this situation, please provide me with the model of your phone and the OS/software version. Also, take a screenshot of the message that you're getting and attach it in your reply as described here.

 

I look forward to your response.

Best Answer
0 Votes