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Fitbit app not counting steps

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‎03-15-2020 04:07 - last edited on ‎03-16-2020 17:35 by

‎03-15-2020 04:07 - last edited on ‎03-16-2020 17:35 by

Fitbit app 3.16.1 on iPhone 8 will not count any steps. Reloaded app, turned gps and Bluetooth on and off. Nothing. 

 

 

Moderator edit: subject for clarity

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‎03-16-2020 17:33

‎03-16-2020 17:33

Welcome to the Fitbit Community, @SteveG26.

 

I appreciate your participation in the Forums and sharing that Fitbit app 3.16.1 on your iPhone 8 will not count any steps. Thank you for your troubleshooting efforts. I would like to confirm if you refer to the MobileTrack? If so, your tracked data should automatically sync when you open the Fitbit app.

 

I recommend doing the following: log out, force close the app, restart the phone and log into the app again. 

 

Let me know how it goes, I'll be around.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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